All bookings for Southgate’s Dinners are confirmed in writing to the group organiser.
The group organiser is sent an email confirmation.
The confirmation email should be received by the payee within 24 hours. If you have not received your confirmation email within 24 hours, please telephone (03) 9686 1000 or email us.
Dinners must be paid in full to secure bookings. There are no refunds on bookings made.
Any changes to bookings including dates, number of tickets and dietary requirements must be made to Southgate Reception on 03 9686 1000 or email us the Wednesday prior to your booking.
In the event you cannot attend an evening previously booked, please contact Southgate Reception to discuss changing your booking to another evening. This will be subject to availability.
In the event a booking cannot be transferred to another evening, a Southgate Gift Voucher will be provided to the organiser in lieu of a refund. Applications for a Gift Voucher refund must be made to Southgate Reception by the Wednesday prior to your booking.
Cancellations on the day of the dinner or individuals not ‘showing up’ for the dinner cannot be refunded, as the relevant restaurant/s have reserved your booking.
We encourage the group organiser to ensure all individuals within their party are reminded of the dinner.
Gift Vouchers
Orders for Southgate Gift Vouchers are processed and posted on the next business day.
The original Southgate Gift Voucher must be posted or presented, intact, to Southgate Management, 3 Southgate Avenue, Southbank VIC 3006, at the sender’s expense, within seven (7) days of purchase.
